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CORPORATE GIFTS
FAQ

Terms Of use www.thelunchbags.com

COMPANY

The website www.thelunchbags.com is an online commercial shop that sells products through the Internet (hereinafter called online store or website) that was created and is run by the company under the name of “VALIS” and the brand name THE LUNCHBAGS, Tax ID No. EL094531702, Public Finance Department of Moschato, which is based at Moschato, Attica, Greece, at Roumelis 5 Street, email: info@thelb.eu, contact telephone number of the online store: (+30) 216 8004889, (hereinafter called the COMPANY).

The primary objective of the COMPANY is to best serve and satisfy the customers that visit the website www.thelunchbags.com by creating and enhancing a climate of confidence.


GENERAL TERMS

The following terms and conditions shall apply to all uses of the online store that operates under the trade marks «The Lunchbags» at the website www.thelunchbags.com. Every user who enters the website and deals with or uses the online services (hereinafter referred to as “visitor” or/and “user” or “customer” depending on whether he/she just visits the site or enters the website to order specific products/services), is deemed to provide his/her consent and irrevocably accepts the terms described below, without any exceptions. If a user does not agree with these terms, then he/she shall bear the responsibility to refrain from visiting and using this website, as well as from any other transaction or use of its services.

The COMPANY reserves the right to freely amend or revise the terms and conditions of use and realization of transactions via the online store, whenever it is deemed necessary and is responsible to inform the consumers about any change through the pages of the present website.

All transactions carried out through this particular website are governed by the Greek and European legislation on E-commerce, as well as the Consumers’ Protection Law 2251/1994, regarding e-commerce.

The contracts made through this particular website shall be drawn up in Greek language.

Any dispute that may arise due to the use of this particular website falls within the exclusive jurisdiction of the courts of Athens, Greece.

The invalidity of any of the terms herein does not render the remaining terms invalid. Failure by the COMPANY to exercise its rights under these terms does not imply its waiver of such rights.

The COMPANY is not responsible for any violation of the present terms and conditions due to force majeure, such as extreme weather conditions, earthquakes, floods, fires, emergency situations etc.


Provided information and Products

The COMPANY is committed to the accuracy, truth and completeness of the information provided in the website, regarding the identity of the COMPANY as well as the transactions and services provided through the online store. The COMPANY, within the context of good faith, shall not be accountable for and bound by electronic data entries made by error/mistake, according to the lessons of common experience, and is entitled to proceed to the correction of such information at any time it shall perceive their existence.


Limitation of liability

The COMPANY, within the context of the transactions realized on its online store, shall be neither responsible nor liable for compensation payments for any loss or damage resulting from canceling, not fulfilling or delaying an order for any reason. The products’ presentation on www.thelunchbags.com invites the user of the website to express his/hers interest in making an order, while the online ordering of goods is the user’s proposal to draw a contract with the COMPANY, which is binding only when there is explicit acceptance on behalf of the COMPANY.

The COMPANY does not guarantee the availability of the products appearing on the online store, but, based on its data, it provides the customers information about the availability of the products; in case of any change of data, the Company shall inform the customers on time about the non-availability of the products, in which case the Company bears no further responsibility.

Τhe website provides the content (for example, information, names, photographs, illustrations), the products and the services available through the Internet “as is.” The colors of products displayed in the photos may slightly differ from the colors in reality, depending on the features of the user’s device or screen. In no case does the COMPANY bear any civil or criminal responsibility for any damage (beneficial, special or consequential, which indicatively, individually and/or jointly consists in loss of profits, data, earnings, compensation, etc.) a visitor to the online store or any third party may suffer due to reasons related to the operation or non-operation and/or the use of the website and/or due to inability of the website to provide services and/or products and/or information provided through the website and/or any prohibited interventions of third parties in products and/or services and/or information provided through the website.


Copyright

All of the content of the website www.thelunchbags.com, including images, photographs, graphics, texts, videos and all kinds of data are copyright and industrial property of the online store www.thelunchbags.com and the company under the name “VALIS SA” and the brand name THE LUNCHBAGS, Tax ID No. EL094531702, Public Finance Department of Moschato, Public Finance Department of Moschato, which is based at Moschato, Attica, Greece, at Roumelis 5 Street, email: info@thelb.eu, contact telephone number of the online store: (+30) 216 8004889, and are protected in accordance with the respective provisions of the Greek and European Legislation. Any copying, alteration, corruption, adjustment, reproduction, distribution, transmission, sale, republication, data dissemination or any other use of this website’s content (in its entirety or piecemeal), in any manner or means, is permitted only with prior written consent of the COMPANY. The names, images, logos and distinctive characteristics that represent and describe the online store under the trade marks “The Lunchbags" or the products or services of the COMPANY or other parties, are proprietary marks of the COMPANY or the third parties respectively, and are protected by applicable trademark laws. Their display on the www.thelunchbags.com website should in no way be construed as a license or right to be used by third parties.


User’s Liability

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by the law and within the frame of good faith and commercial practice.

He/she shall not make usage of the online store under the trade marks “The Lunchbags” for the following purposes:

1. dispatch, posting, sending via email or transmission in any other way of any content that is illegal for any reason, that causes illegal infringement and damage to the COMPANY or to any third parties or violates the confidentiality of information of any person,

2. dispatch, posting, sending via email or transmission in any other way of any content that infringes the accepted principles of morality, social values, the infancy of a person etc.,

3. dispatch, posting, sending via email or transmission in any other way of any content which the users are not entitled to transfer as provided by the law or by any relevant conventions in force (such as internal information, information relating to the property of the company or confidential information that has been acquired or disclosed as part of working relationships or which is protected by confidentiality agreements),

4. dispatch, posting, sending via email or transmission in any other way of any content that infringes any patent, trademark, commercial secret, intellectual property rights or other property rights of third parties,

5. dispatch, posting, sending via email or transmission in any other way of any content that contains software viruses or any other codes, files or programs that have been designed with the aim to cease, harm, destroy or equip the operation of any software or hardware,

6. deliberate or unintentional violation of the applicable law or of any relevant provisions,

7. harassment of third parties in any way,

8. collection or storage of personal data of other users.


Limited authorization

The website www.thelunchbags.com, under the terms and conditions set forth herein and in compliance with all applicable laws and regulations, grants the user a non-exclusive, non-transferable, personal and limited right of access, usage and presentation of the present website and of its contents and items. This authorization shall not constitute a transfer of title to the website and to its contents and shall be subject to the following restrictions: (1) all the annotations concerning intellectual and other property rights must be retained on all copies of the website and (2) the website and its contents shall not be modified in any way or be reproduced or displayed publicly or distribute or use the webpage and its components in any other way for any public or commercial purpose, except as otherwise permitted herein.

Links on the website www.thelunchbags.com

Any links that might be contained on the online store may lead to pages of the site or, in some cases, they may lead the user to pages of third providers of digital content. Such associated websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or of any link contained in an associated webpage or for any modifications or updates in such pages. The COMPANY is not responsible for any form of broadcasting via the Internet or for any transmission of any kind received from any website, linked or not linked.


DATA PROTECTION NOTICE


Our Company takes the privacy of its users-clients seriously into account. For this purpose, we strictly comply with the present Data Protection Notice (“Data Protection Notice” or “Privacy Notice” or “Notice”), which secures the high quality of our products and services and follows the provisions as designed by the Law.
This Privacy Notice is to let you know how the Company protects the privacy of your communications and collects, processes, uses and stores your personal data through our Website as well as the rights you have with regard to the foregoing collection and processing of your personal data. By visiting our Website and using our services you acknowledge of having read and fully taken into account this Privacy Notice.
This Privacy Notice applies only to our Website under the top level domain www.thelunchbags.com. Users should be aware that our Website may also contain links to other websites, yet our Company cannot be held responsible for the data processing practices or the content of such websites.
1. Definitions
For the purposes of this Data Protection Notice the following definitions shall apply:
1.1. “Cookie” - short text of software code, which is transmitted from the web server of our Company and stored at your device each time that you enter the Website.
1.2. “Recipient” - a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.
1.3. “GDPR” - the General Data Protection Regulation (EU) 2016/679, of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, as amended, replaced or superseded and in force from time to time and as transposed into member-state legislation.
1.4. “Processing” - Any operation or set of operations which is performed by the Company upon the personal data of the users of our Website, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction;
1.5. “Company” – The Company under the corporate name “VALIS SA” and the brand name THE LUNCHBAGS, Tax ID No. EL094531702, Public Finance Department of Moschato, Public Finance Department of Moschato, which is based at Moschato, Attica, Greece, at Roumelis 5 Street, email: info@thelb.eu, contact telephone number of the online store: (+30) 216 8004889”.
1.6. “Website” – The world wide web website which is accessible through the domain name www.thelunchbags.com including all of its webpages.
1.7. “Personal Data” - any information which relates to a User of www.thelunchbags.com, that can identify him/her directly or indirectly.
1.8. “Consent” - Any explicit, specific and freely given indication by which the User, after having been fully informed, signifies her agreement to personal data relating to her being processed.
1.9. “User” – Any internet user who accesses and browses at our Website and to whom the Data relates, i.e. that can identify him/her directly or indirectly.
2. Subject Matter
2.1. The present Notice sets out the terms and conditions which the Company follows in order to protect the privacy of the Website’s Users. It describes the conditions under which we make any collection and processing of your personal data and ensure their confidentiality.
2.2. The Company reserves the right to amend and update this Data Protection Notice, whenever it deems it appropriate, and any changes thereof shall come in force and effect from the instance they appear online at the present webpage of www.thelunchbags.com.
2.3. If any provision of this Data Protection Notice is declared void or unenforceable, such provision shall be severed from this Data Protection Notice, which shall otherwise remain in full force and effect to the extent that the original intent of this Data Protection Notice will not be altered in any material respect.
3. Principles of Data Processing
We fully respect your fundamental rights and render protection of your privacy a priority of the Company. In this context, when processing your personal data, we follow the following basic principles:
3.1. We submit your personal data to legitimate processing, and we maintain full transparency vis-à-vis the way we handle your personal data.
3.2. We collect and process your data only for specified, explicit, and legitimate purposes as outlined in this notice, and we do not process it further in a manner incompatible with these purposes.
3.3. We process your personal data only to the extent that it is appropriate and relevant to the above purposes, while limiting the processing to the measure necessary for these purposes.
3.4. We make reasonable efforts with your own assistance to ensure that your processed data is accurate and, where necessary, updated with regard to the purposes of the processing, taking all reasonable steps to immediately delete or correct it in case of inaccuracy.
3.5. We keep your personal data in a form that allows you to identify yourself only for the time required for the above processing purposes.
3.6. We process your personal data in a way that guarantees its security by using appropriate technical or organizational measures.
3.7. We do not intend to further process your personal data for purposes other than the ones for which they are collected.
3.8. We inform you that there is no obligation to provide your personal data and that there are no possible consequences from the choice not to provide it, but in this case you may not make use of our services by ordering our products. Furthermore, we inform you that your personal data will not be used for automated decision making.
3.9. Without prejudice to what is stated in this notice, we do not disclose and transmit your personal data to third parties without your consent, unless permitted by law or by our contractual agreement with you.
3.10. Please be advised that we do not pass on your personal data to a third country or international organization for which there is no European Commission decision under the GDPR.
3.11. In general, we comply with all applicable laws and comply with all our statutory obligations, as data controllers of your personal data.
4. Types of Data Collected
At the following points and throughout your use of our Website www.thelunchbags.com you may provide to the Company the following types of personal data:
4.1. At the point of your access and during the use of our Website
• IP Address.
• Browsing data.
• Information on user preferences regarding our products
4.2. At the point of ordering the products selected:
 Contact data of the person that made the order (full name, e-mail, address, telephone).
 Details of the selected product.
 Payment method.
 Shipping method.
 Details regarding the execution of transaction.
 End user device data.
4.3. If you communicate with us via email or by other means, we will collect your personal data related to such communications under the terms and conditions of this Privacy Notice, in order to respond to your requests and to improve our services and the delivery of our products.
4.4. The Company does not collect or gain access to its Users-clients data that relate to the online payment of its services, such as credit/debit card numbers and passwords.
4.5. The Company does not collect or gain access in any way to special categories ("sensitive") of personal data by its Users-clients. You have an obligation to refrain from posting such data concerning yourself or third party data subjects. In the event that you submit such data to our Website, these will be removed as soon as we become aware of them.
5. Purposes and Legal Bases of Data Processing
5.1. Personal data necessary for the navigation and use of our Website is collected and processed by the Company pursuant to Article 6 § 1 (b) of the GDPR for the following purposes :
• Technical capability for the smooth operation of our Website.
• Friendly and user-friendly operation of our site.
• Improve your online experience while navigating and using our Website.
• Recording consumer habits through the use of anonymous statistical data.
5.2. Personal data necessary for the proper delivery of our products/provision of our services within our contractual relationship is collected and processed by the Company pursuant to article 6 § 1 (b) of the GDPR for the following purposes:
• Performance of our contractual obligations towards our Users and Clients.
• Immediate, adequate and efficient delivery of our products.
• Tax use and use for pricing and proof of delivery of ordered products/provision of services.
• Communicating with our clients in the framework of carrying out our contractual obligations and for the resolution of any complaints.
• Improvement, management and review of our products and services to meet the needs of our Users-clients as much as possible.
• Administration, organization and function of our business.
• Management of our clientele.
• Extrajudicial or judicial use for the protection of our lawful rights and interests.
5.3. The Company collects and processes your personal data solely for the purposes mentioned above and only to the extent that is strictly necessary to effectively serve them. Data collected are relevant, appropriate and no more than what is required in view of the above purposes, whereas we strive to keep them accurate and up to date. Furthermore, your data are retained only for the period required to achieve the purposes, for which they are collected and processed, and are afterwards deleted.
6. Consent
6.1. The Company may process personal data only with your lawful consent for the following purposes:
• For the purposes of commercial communication, marketing and advertising of our services or third party services via SMS, telephone, e-mail, internet, fax, mail, social media and / or any other appropriate communication channels.
• For personified market research and / or analysis purposes to better understand your needs, preferences, interests, experiences and / or habits as a consumer.
• To operate and manage any reward programs.
6.2. You freely give us your consent to the processing of your personal data for the above purposes with an electronic statement in a manner clearly distinguishable from other consents or notice and in an intelligible and easily accessible form using clear and plain language.
6.3. In this context, by giving your consent, you explicitly state that you wish to provide your consent for the above purposes in accordance with the terms and conditions of this notice. You may provide your consent in the following ways:
• When filling in the personal product order form.
• When executing transactions through our Website.
6.4. You have the right to withdraw your consent at any time. Withdrawal of your consent does not affect the lawfulness of the treatment of your data prior to its revocation. Your consent is also revoked by sending a declaration stating that you wish to revoke your consent at the following e-mail address: info@thelunchbags.com.
7. Data Recipients
7.1. Our Company does not assign your personal data or interconnect its database with any third parties, public authorities or other organizations for financial or other consideration.
7.2. For the execution of the purposes mentioned in this Notice, the Company may provide access to or transmit the following types of your data to the following processors for and on behalf of:
• Your financial data with the credit institutions, with which we partner each time to process payments to and from your bank accounts and credit card accounts;
• Your personal data to our Website’s internet and data hosting providers for hosting purposes.
• Your personal data to our information technology maintenance and support providers for the smooth operation of Website and our information and communication systems.
• Consumer behavior data and contact information to third-party marketing and advertising companies for the commercial communication, marketing and advertising of our products.
• Your personal data to third-party consultants to provide data analysis services.
• Your financial details and contact details with collection agencies in the event of due payments towards our Company, prior to you being informed.
• Your personal data to auditors, accountants, financial or professional consultants as well as investors as part of the transfer of part or all, merger, division of a branch or other succession, liquidation or other bankruptcy procedure of our business.
• Your personal data to natural or legal persons that co-operate with us as far as the delivery of the products selected in concerned.
7.3. The processing of your personal data by our data processors mentioned above is executed under our control and orders and we request them to follow the same data protection policy or a policy of at least the same level of protection. Nevertheless, you recognize and accept that our Company cannot exercise any control to the aforementioned partners regarding the securitization of your data, so you assume such responsibility and you are aware that our Company is not responsible or liable for any damage occurred in case such partners use your personal Data for different reasons than providing the selected service or if they transfer it to third parties without your permission.
7.4. In the event that we are required by a court or other administrative authority and in any other case that we are legally bound to do so, our Company may transfer your personal data to public authorities to the extent specified by law prior to you being informed.
7.5. We do not pass on your personal data to a third country or international organization outside of the European Economic Area, for which there is no European Commission decision.
8. Data Security and Confidentiality
8.1. In order to ensure the proper use and integrity of your personal data and to prevent their unauthorized or accidental access, processing, deletion, alteration or other use, the Company applies appropriate internal policies and takes all appropriate organizational, technical, physical, logical and procedural security measures, as well as technical standards, in accordance with applicable laws and regulations.
8.2. The processing of your data by the Company is conducted in a manner that ensures their confidentiality and physical and logical security, taking into account the latest developments, implementation costs and the nature, scope, context and purposes of the processing, as well as the risks for your rights and freedoms, which are applicable in each circumstance.
8.3. Your personal data is processed solely by authorized personnel of the Company, bound by strict obligations of confidentiality.
9. Retention of Personal Data
9.1. We keep your personal data for as long as it is each time necessary for the relevant purposes of their processing.
9.2. The Company may retain your personal data after the expiration of their relevant processing purposes in the following limited cases:
• In case that there is a legal obligation under a relevant statutory provision.
• For reasons of tax and social security audit reasons within the statutory limitation period.
• For research or statistical purposes of for the proper organization and operation of our business provided that anonymity or pseudonymization of your data takes place.
• In case of any claims against the Company, for as long as necessary to defend our rights and legitimate interests before any competent court and any other public authority.
9.3. After the period of retention, your personal data is erased from our databases and systems in accordance with our data protection policies and provided that their retention is no longer required for the fulfillment of the purposes we have described above.
10. Your Rights
10.1. Without prejudice to applicable law and subject to any limitations thereof, you have the following rights: Request for access to your personal data and information related to their processing and obtain a copy thereof. Any requests relevant to the above are addressed in writing to our contact details mentioned in this Notice.
10.2. We further inform you that you may at any given moment legitimately exercise your rights regarding the rectification of any inaccuracies, the erasure, the portability of your Data and any objection to the processing, as described at the GDPR.
10.3. Any requests relevant to the above are addressed in writing to our contact details mentioned in this Notice, or by e-mail at info@thelunchbags.com. The Company will respond to any of your requests within one month from their receipt. Upon prior notice, this period may be extended by a further two months if necessary, taking into account the complexity of the request and the number of any other pending requests. In case of rejection of your request, we will provide relevant justification.
10.4. If your request does not meet the requirements of applicable law, the Company reserves the right either to: (a) impose a reasonable fee, taking into account the administrative costs of providing the information or communicating or executing the requested action, or (b) reject your request.
10.5. If there are any doubts as to the identity of the individual submitting the request, we reserve the right to request the provision of additional information necessary to confirm his / her identity.
10.6. If your rights are infringed, we inform you that you have the right to file a complaint with the Greek Data Protection Authority or with any other competent supervisory authority.
11. Your Obligations
11.1. By using our Website and by providing your personal data upon your consent, you acknowledge that you are required to state your actual, accurate and complete information requested by the Company. Furthermore, you must inform our Company of any changes to your information so as to ensure it is kept up-to-date and accurate.
11.2. If you are found to be in breach of your obligations or if our Company has reasonable suspicion that the information you provide is false or incomplete or in any way contrary to applicable law or this Privacy Notice, we retain the right to reject your order or any request immediately without notice. In this case, you have no right to any compensation due to the rejection of your request.
11.3. You acknowledge that our Company may delete, cross-check, supplement or modify the information you provide based on information lawfully provided by third parties. In this case, our Company will provide you with relevant notice in compliance with applicable law.
11.4. By using our Website you confirm that you are over sixteen (16) years old. If you are under the age of sixteen (16) you have the obligation to abstain from any use of our Website and from any transfer of your personal data without the consent of the person who exercises your parental responsibility. If you fail to comply with the foregoing obligations, you must immediately notify the Company. In any case, using the Site, you acknowledge that the Company is not responsible for your violation of the obligations mentioned above to the extent that it is unable, even if it makes reasonable efforts, to verify your age or to receive consent from your guardian.
12. Cookies
Our Website uses cookies. For more information please review our Cookie Notice: https://www.thelunchbags.com/thelunchbags-terms-of-use.
13. Commercial communication
13.1. At the point of filling in the order form at our Website, you consent to receive from us commercial/advertising e-mails regarding our products and services.
13.2. This communication will display clearly the identity of our Company and will allow you to object and ask easily and with no charges the termination of such communication.
14. International Jurisdiction and Applicable law
14.1. Any dispute between you and the Company arising from or in relation to the subject matter of this Data Protection Notice shall be governed and construed in accordance with Greek law without reference to its conflict of laws principles and shall be subjected to the exclusive jurisdiction of the competent courts of Athens, Greece.
14.2. If a provision of the present Data Protection Notice is canceled by a decision of a competent court as unlawful, invalid or unenforceable, this will not affect the validity and enforceability rest of its provisions, which will remain in full force and will be accordingly applied.
15. Contact
For any further request or query about how we use your personal information, you may address us by using the following contact data of our Company:
Corporate Name: 

VALIS SA
Roumelis 5, Moschato 183 45
EL094531702 e: info@thelb.eu p: +30 216 800 4889 

Cookies

Our Company follows a strict privacy policy for the protection of the users of our Website, which is www.thelunchbags.com. With this note, we offer you more information on how we use electronic cookies, each time you visit our Website.

What are electronic cookies?

Electronic cookies are small texts of software code transmitted from the servers of our website to your personal computer and stored by your browser, mainly in order to give us information about your needs and preferences.

Depending on their expiration dates, cookies are either “session” or “persistent” cookies. In particular, session cookies are automatically erased whenever you close your browser, whereas persistent cookies remain stored until their expiration date, unless manually deleted prior to that date.

Does our Company use cookies?

Yes, we use cookies with the primary purpose to make www.thelunchbags.com more functional and user – friendly, in order to ensure enhanced user experience, as well as for statistical and marketing purposes.

What kind of cookies do we use while you browsing the Website?

When entering and browse our Website, our Company uses session cookies for the following purposes:

• For your safe browsing through protected webpages of our Website.

• For your automatic identification during the selection of the product/service you wish us to provide or during other transaction.

• For the storage of technical data, which are necessary so that your computer displays certain kinds of multimedia content, better known as “flash cookies”.

• For the allocation and efficient processing of server requests between servers belonging to a group.

• For the electronic identification and log – in of users already logged – in at social networking websites.

In addition, when entering our Website and after you start browsing, we use persistent cookies for the following purposes:

• For enhanced user experience of our website.

• For the personalization of our website according to your needs and preferences.

What kinds of cookies do we use when you fill in the order form at the Website?

Once you fill in the product order form, our Company uses “persistent cookies” for the following purposes:

• For statistical analysis of the Website’s footfall.

• For marketing purposes.

The aforementioned “persistent cookies” remain stored at your personal computer for a period of up to 2 years.

What kinds of data do we collect by our use of cookies?

All data collected by using cookies through our Website are processed and stored in anonymous form and do not contain any personally identifiable information. Furthermore, our Company does not sell or trade any data that are collected by these means.

By using our cookies we collect and process the following kinds of data:

• IP address and end user device data.

• Data on user browsing at our Website.

• Information on user preferences regarding our services.

• Data regarding executed transactions.

 Only upon filling in the product order form we request from you the following data, which we collect and process: Full name, country, e-mail, selected product, telephone address, payment method and shipping method and optionally comments regarding the order.

How do you give your consent to the present cookie policy?

By entering our Website you acknowledge our notice that we make use of cookies, which is prominently posited at the home page of our Website and links to the present cookie policy with further detailed information.

In case that you decide to browse at subpages of our Website and have accordingly adjusted your web browser, you will receive from our systems session and persistent cookies. Otherwise, you must either not make any use of our Website or deactivate cookies.

We make use of advertising cookies solely if you consent explicitly and specifically for this purpose. Your consent may be freely any time revoked, without retroactive effect.

How can you deactivate cookies?

In case that you wish to activate or deactivate the storage and use of cookies from your browser settings, depending on which browser you currently use, additional information for the most popular browsers can be found at the following websites:

• Internet Explorer http://support.microsoft.com/kb/278835

• Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

• Chrome http://support.google.com/accounts/answer/61416?hl=en

• Opera http://www.opera.com/browser/tutorials/security/privacy/

• Safari http://support.apple.com/kb/PH5042

• Safari for iPad and iPhone http://support.apple.com/kb/HT1677


PURCHASE OF PRODUCTS

Purchase process

Our goal is to provide you with excellent services by ensuring a simple, fast, secure and pleasant transaction process: Navigate around the website www.thelunchbags.com, explore our wide product selection, choose the items you are interested in and you wish to purchase. Add these items into your “CART” by clicking on the button BUY, which remains the same for any purchase you wish to make through the website www.thelunchbags.com . This is how you create your order. Then, click the button CHECKOUT, fill in the necessary information, choose a payment method and preferable delivery method and follow the steps of the simple payment process to place your order.

Upon completion of the order, you will receive an email from us confirming the placement and acceptance of your order. Then, we will check your order and availability of our products and will send you a second email, which will confirm all the information regarding your order and its delivery. This way, the contract between us is completed and its content is finalized.


Product availability

In case any of the products you ordered is not available, we will contact you via email shortly after the placement of your order to inform you about the estimated delivery time of this item. In this case, if you decide that this period is not acceptable, you have the right to replace it with another product that can meet your expectations. Otherwise, you can cancel this particular item from you order. If you don’t have any other requests, all the other items of your order will be delivered to you as agreed.


Order cancellation

If, for any reason, you wish to cancel your order after it’s been completed and accepted by www.thelunchbags.com but prior its shipment to you, you should contact www.thelunchbags.com via email at info@thelunchbags.com or by phone at (+30) 216 8004889.



WAYS OF PAYMENT


Payment Methods


Payment terms

• At www.thelunchbags.com orders are processed and shipped the same day, if ordered before 15:00 (GMT +3 Athens Local Time). Orders placed after 15:00 are processed the next business day. (Weekends are not considered as business days).

• Note that in case you did not receive the order confirmation email (also check your spam folder) nor the second email that finalizes the contract between us, please contact us as it is possible that your order placement failed.

• If we face any problems during processing your order, for example, in case there is lack of product availability due to the manufacturer or if the chosen items are not readily available in our store, then we shall contact you in order to find the best possible way to serve you; your order will be dispatched exactly the date we collect your items.

1. Payment with the use of credit or debit card

 In case you own a credit/debit card (VISA, VISA ELECTRON, Master Card, Maestro, American Express) it is safe to use it through our ordering form.

Your credit card will be charged only after checking and verifying its data and validity. All transactions conducted in our online store with the use of credit cards are carried out through Bank platforms and they are protected by online security systems, which guarantee a secure transaction environment.

Credit Card Payment Method is covered by the latest security specifications. The accuracy and security of your transactions is guaranteed thanks to the use of SSL protocol by Comodo.

2. Payment with the use of Paypal.

 You can choose to pay your order via Paypal. This particular payment method involves completing your transaction through the secure PayPal platform, following the instruction provided in this specific website.

Pricing Policy

Quoted prices of goods are final (including VAT), they are set by www.thelunchbags.com and are competitive prices for similar merchandise from the relevant market in the territory of Greece and European Union. The website www.thelunchbags.com reserves the right to change prices without prior notice to the customers. In any case, the customer will pay upon his/hers order delivery the price that was displayed on www.thelunchbags.com when he finalized his order.



SHIPPING METHODS – PRODUCT DELIVERY


Price list

S/N Shipping Method Shipping Cost Free Shipping Above Delivery time
1 Standard 6,99€ 75,00€ 4 to 5 Days
2 Express 12,99€ 1 to 2 Days

*These prices include VAT and apply for orders weighting NOT over 2kgr.

** Cyprus Shipments eligilble only with Express Shipping

*** UK is not EU, import - export taxes may apply. Standard Service Shipping Costs 12,99€ and Express Service 29,99€


Delivery Terms

1. At www.thelunchbags.com all orders are processed and shipped the same day if ordered before 15:00 (GMT +3 Athens Local Time). Orders placed after 15:00 are processed the next business day. (Weekends are not considered as business days).

2. Note that in case you did not receive the order confirmation email (also check your spam folder) nor the second email that finalizes the contract between us, please contact us as it is possible that your order placement failed.

3. If we face any problems during processing your order, for example, in case there is lack of product availability due to the manufacturer or if the chosen items are not readily available in our store, then we shall contact you in order to find the best possible way to serve you; your order will be dispatched exactly the date we collect your items.

4. In case the weight of your order exceeds the 2kgr our platform will calculate the additional cost, there is a case which we will contact you before we dispatch your order to discuss the delivery cost and choose the best possible delivery option. In such an event we will dispatch the products only after we receive your written confirmation that you agree with the final cost of your order.

5. Order deliveries are made daily, except on weekends, official holidays and general strikes, while all deliveries are made during the working hours of our collaborating courier companies.

6. Once we receive your order form – and provided that all ordered products are available – your order will be shipped within immediately or the next business day if placed after 15:00 are processed the next business day. (Weekends are not considered as business days).

7. We offer our customers the ability to monitor the order status through the link of our collaborating courier company, which will be included in the order verification email sent by www.thelunchbags.com to the customer.

For the protection of its owner, in case the purchase has been made with a credit card, product delivery is accepted only by the buyer who needs to receive the order himself by showing his identification card or his passport and his credit card. Otherwise, order delivery can be accepted by a third person only if the buyer has authorized him/her in writing and this person should also show his/hers identification card or passport upon order delivery.

1. Delivery by DHL Courier

The delivery of the products takes place morning business hours depending the Country of destination and the Shipping method customer chooses.

Delivery of orders is carried out within 4 to 5 business days for the Standard Shipping method and within 1 to 2 business days for the Express Shipping method.

If there is need to receive your order sooner than described in the above mentioned time frames you can contact us and let us see what we can do to change the terms of your order delivery in order to receive it as soon as possible. We will do our best to satisfy you.

.

RETURN POLICY

The primary aim of www.thelunchbags.com is to ensure that our customers are fully content with their cooperation with us, and this is why we have adopted an extremely flexible return policy.

The COMPANY, by supporting E-Commerce aims and thanks to the detailed descriptions and accurate images of the products displayed on its e-shop, manages to provide you the privilege of direct contact with the products available on the screen of your computer in a manner which is quick and simple at the same time.

You have the right to return your order at www.thelunchbags.com within 14 days from their delivery. More specifically, you may either request a product replacement with a new item, or withdraw from the purchase contract.

In case you decide to return a product you purchased from www.thelunchbags.com, the terms and conditions for return of defective or not products are as follows.


Right for product replacement

• You must contact us, by phone or via email, to inform us about your wish to replace the product and we will dispatch the new item within a reasonable timeframe. To receive the new item you must firstly deliver the one to be replaced to a courier company of your choice, in order to get it back in our company and check it for any wear or damages. After checking the product and confirming that there are no damages or wear whatsoever, we will send the new item within a reasonable timeframe. We do not cover any returning fees.

• If you choose to exercise your right to request a product replacement you should know that you are not entitled to compensation. In case of price difference between the product to be replaced and the new item, this difference will be covered by store credit.


Terms of product replacements

In case you choose to replace a product, you must comply with the following terms:

1. Returns of products to be replaced are accepted within a time frame of fourteen (14) days from delivery of products to you or to third parties indicated by you or even to other courier companies apart from those offered in our website.

2. The product should be returned with all its accompanying documents, such as, retail sales receipt, shipping documents, etc.

3. It is not possible to return or replace the following:

• Custom made products,

• Products included by the customer in an order that is not over 50€.

• Products ordered by a company (legal entity) or by an individual customer, as part of his/hers business activity,

• Products, which have been unsealed after their delivery, and are not suitable for return, for health protection or sanitation reasons.

4. The customer must return the product exactly in the condition he/she received it, with all its components, accompanying documents and its packaging in perfect condition.

The return of the product is being accepted only if the customer has already paid any amount for sending the product to him/her and the shipping costs for returning the item.

Products that are not in their original condition cannot be returned, under no circumstances.

This means that products must:

• Not be washed.

• Not be out of its packaging.

• Not be “customized”.

5. If the product was purchased during a special offer or with the use of a discount coupon, then its price is equal to the amount of money that the customer payed to purchase it.

Please note that the return cost – in case the product is defective or because of errors caused by our company – will be covered by the COMPANY, provided that the whole process is carried out by our Company Courier Partners, as proposed on our website. In any other case, return & shipping fees will be covered by the customer.


Return process.

• Contact us via email or by phone.

• Pack the product in such a way to ensure its protection during shipment.

• Deliver the parcel to the shipping – courier Company of your choice

• Ship the Parcel under the following shipping details

Company name : 

VALIS SA

Roumelis 5, Moschato 183 45

EL094531702 e: info@thelb.eu p: +30 216 800 4889 

• Once we receive the parcel we check the product for any wear or damage.

• We authorize to ship the new parcel to you or refund depending your request.


Returns of Products due to delivery error

In all the cases whereby other than the sold products are delivered, either by type or by quantity or a characteristic is missing, that has been previously agreed upon in writing with the COMPANY, the customer can return the products for testing and confirmation of the error. In such case the cost of return of the products to the COMPANY, as well as the cost of return to the customer will be covered by the COMPANY, provided that the proposed by the company method of return is followed.


Returns of Defective Products

In the event that the product bears a manufacturing defect, the following shall apply:

• The return of the product to be replaced should take place within the time frame indicated by law and should be followed by all the documents accompanying the product (e.g. shipping documents, retail sales receipt, etc.) and its complete packaging.

• In case of returning a product by courier, the cost concerning return of products to the COMPANY will be covered by the customer, while the COMPANY will cover the cost for shipping the replacement or repaired product.

• After the return of products, the company checks the defect reported by the customer and then there is communication with the customer to inform him/her about the test results.

• Provided the defect is detected, the COMPANY will decide whether to repair or replace the product or, in any other case, will cancel the transaction, if the replacement in due time is not possible and the COMPANY cannot find an alternate product of equivalent or better characteristics or the corresponding value for its replacement. In case of transaction cancellation and for as long as capital controls apply, refund to the customer shall be made via bank deposits, according to the bank account data provided by the customer. As soon as the capital controls are lifted, refunds will be carried out with the same method that the customer chose to make the initial payment to the COMPANY and according to the following terms:

In the case of billing via credit card the COMPANY shall be obliged to inform the Bank to cancel the transaction and the bank will take any possible measure as provided by the contract concluded with the customer, without any further liability on behalf of the COMPANY. The COMPANY after such a notification shall not assume any liability for the time and manner of execution of the reversal, regulated by the abovementioned contract. If paying by bank transfer, the refund will be done respectively by bank transfer to the same customer account.

• In case the products are returned damaged or incomplete, the online store www.thelunchbags.com has the right to request compensation by the customer, the amount of which will be determined by the condition of the products and to unilaterally and unconditionally proceed with the settlement in part or in full of its claim against the customer.

Returns of non-defective products - Customer’s Right of Unjustified Withdrawal

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days starting from delivery of products to him/her or to third parties indicated by the customer. The withdrawal is subject to the following conditions:

• This withdrawal is unjustified and at no charge. The customer - even if he/she has already received the item - must return it exactly in the condition he/she received it, with all its components, forms included and its packaging in perfect condition. The return of the product is being accepted only if the customer has already paid any amount regarding the shipping costs for returning the item.

• The declaration of withdrawal shall be submitted only in writing or/and electronically and the COMPANY is obliged to send a confirmation of accepting the withdrawal statement as soon as it receives it. (download here an example of the withdrawal document)

• Following the withdrawal statement and after checking the goods for any damages, the COMPANY is required to refund the price received within 14 days of receipt of goods.

• Shipping cost shall not be reimbursed.

• Fees applied to the COMPANY depending the chosen payment method by the customer shall not be reimbursed.

• Due to capital controls, and for as long as these restraining orders apply, refund to the customer shall be made via bank deposits, according to the bank account data provided by the customer in his withdrawal declaration.

• The customer is liable to compensate the COMPANY if he made use other than that is necessary to establish the nature, characteristics and operation of the goods until submitting the withdrawal declaration. The confirmation of the nature, characteristics and operation of the goods should be based on the information provided on the packaging of each product, and additional information provided by the COMPANY, without opening the product packaging and operating/using the good. The COMPANY is willing to provide any further information to the customer regarding the nature and operation of products by giving any additional information material, electronically or otherwise. In case of an open package or operation/use of the product its value automatically decreases as it is characterized as “used” and the customer has to compensate the COMPANY for the reduction of its value. Reduction of the value of the package due to its opening and classification of the product as a “second-hand” good is examined individually and is determined by the COMPANY; usually it is found to be around 20% -30%. The COMPANY reserves the right to agree with the customer on its compensation even with a mutual offsetting.

• In case the products are returned damaged or incomplete, the E-shop has every right to ask for a refund from the customer, which will be specified by the condition of the products, and can unilaterally, totally or partially, offset this claim against the customer.


Withdrawal Exceptions

The user does not have the right to withdraw his/her order in the following cases:

• The ordered items are custom made,

• The total amount of the order is not over 50€.

• The order was placed by a company (legal entity) or by an individual customer, as part of his/hers business activity,

• Products, which have been unsealed after their delivery, and are not suitable for return, for health protection or sanitation reasons.


Order cancellation

It is possible to cancel an order only if our COMPANY has not dispatched it yet.



SOCIAL MEDIA

The pages of the e-shop www.thelunchbags.com give the visitor the opportunity to use social networking tools that either refer to external pages related to the COMPANY or display relevant information to the profile of each user in the respective social networking means that he/she chooses to use. The use of any link related to the social networking plugins is subject to the terms of use of each network.



CONTACT

In case you wish to contact the COMPANY’s customer support department to address any question, request further details or for any other issue regarding the website www.thelunchbags.com, or the product return/exchange policy or you wish to leave a comment or register a complaint about your order, please contact us and we will try to serve you in the best possible way.

If you don’t hear from us shortly after sending you request (within 24 hours – apart from Weekends), or you believe that your issue should be dealt immediately, you can contact us by phone at (+30) 216 8004889 (every day from 10:00 to 18:00 GMT +3 Athens Local Time apart from Weekends and holidays), or via email at info@ thelunchbags.com .


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